Many organisations roll-out SharePoint without considering the resources needed to own and manage SharePoint, especially the human resources. The initial focus is often placed on the technical side of the development and the initial go-live, ongoing management of the site is given little thought. One area that is often given the least resources to is training, meloot which is more often than not a mistake. Without adequate training for all users concerned the SharePoint deployment will fail.
This document seeks to detail the five skilled separate concerns needed to manage and leverage SharePoint and the training required for each.
Although this article details these concerns separately this doesn’t mean that they cannot be performed by the same person. The only caveat to that is that the main SharePoint owner should never be in IT – this is explained in a separate document that is available titled Seven Pillars of SharePoint.
It should also be noted that the specifications of concern is not absolute, and as every organization is different so are the responsibilities allocated to a skill. These responsibilities should be tuned to suit the internal layout of your organization and the skills you have in-house. This document will guide you through identifying the skilled areas and should help you to choose the moat appropriate member of staff to fulfil each role. elpais
Once SharePoint has been deployed in your organization there are several skills needed to maintain the system and to develop it in line with your corporate strategy. These skills are best viewed as separate concerns, and if possible best serviced by different people. Obviously this is not always the case, but by analysing the skills matrix as if it were separate people it is much easier to understand.
There are four main players in the world of SharePoint – SharePoint System Administrator, Super User, SharePoint Designer and Web Developer. These terms will be referred to continually throughout this document.
We have chosen to omit the fifth player from this diagram -the End User. End Users contribute to SharePoint but are not required for developing the system; we will discuss End Users at the end of this document.
Skill Area 1 – SharePoint System Administrator
Perhaps one of the most misunderstood skills in SharePoint is that of the System Administrator. Many people confuse the System Administrator with a concept referred to as a SharePoint Administrator (we refer to this role as the Super User). Instead of explaining the differences between the two roles I’ll explain the function of the SharePoint System Administrator in detail in this section and the Super User in detail further on in this document.
The SharePoint System Administrator is concerned primarily with the back-end functions of SharePoint focusing on how it integrates with other server applications.
- Selecting the correct version of SharePoint.
- Specifying the most suitable set up for anticipated load.
- Deploying SharePoint correctly.
- Configuring email (incoming).
- Configuring email (outgoing).
- Ensuring Anti-virus is operable.
- Configuring start-up security.
- Configuring shared services.
- Configuring search.
- Disaster Recovery.
- Other duties focusing on the Central Administration Page
Anybody carrying out this function should have a minimum of two years working as a system administrator on Windows Server, SQL, and Exchange. They should be fully conversant with Domain Name Systems (DNS) and Active Directory.
Training As a bolt-on to existing skills as listed above the System Administrator would benefit from a 5 day SharePoint Administrators course. Make sure this is a System Administrator course not a SharePoint Administrator course!
It is anticipated that once the SharePoint system is in and robust the additional burden on the administrator will be an additional 1% of their existing workload.
Skill Area 2 – Super User
This individual has the most important function within SharePoint, they are responsible for configuring SharePoint to match 70% of the organizations bespoke needs. This is the role that is sometimes referred to as SharePoint Administrator, as they administer the SharePoint front-end environment. Once the System Administrator has installed SharePoint and confirmed that it has been robustly installed the Super User takes over.
This role is non-technical (meaning no knowledge of code, lifter-life or computer systems is required) and we strongly recommended that this role is given to someone outside of IT. This is because the focus of this role should be on the I (information) and not on the T (technology). In our experience a member of the IT team will focus on the technology because this is what they know. This role is suited to a Business Analyst, as they have the skills to analyse problems and find solutions most suited to the current organizational strategy. The Super User uses the out-of-the-box SharePoint features available to meet the requirements of the business. They will focus on using the Site Actions button to deliver the needs of the business.